Privacy Policy & Guest Verification

1. Guest Information We Collect

When you reserve a room online, create an account, or complete physical check-in at Hotel Sapna, we collect:

• Contact Details: Full Name, Mobile Phone Number, and Email Address.
• Government Identity Proof: Details from an official government-approved photo ID (Aadhaar Card, Voter ID, Driving License, or PAN Card) required by law enforcement regulations for hotel guest registries.
• Booking Details: Selected dates, room preferences, occupancy numbers, and GST tax invoice records.

2. How We Safeguard Your Personal Data

We treat guest confidentiality with the highest standards of integrity:

• Your personal contact information and identity documents are stored in secure, encrypted databases accessible only by authorized hotel management.
• We strictly do not share, sell, or rent your personal information to third-party telemarketers or external advertisers.
• Guest information is only disclosed to government or police authorities when legally mandated under the Indian Registration of Foreigners Act, Sarais Act, or local law enforcement compliance orders.

3. Payment Security & Razorpay Compliance

All digital payment transactions are securely handled by Razorpay Payment Gateway, a licensed PCI-DSS Level 1 certified payment aggregator.

4. Family & Pilgrim Friendly Atmosphere

Hotel Sapna is committed to offering a safe, respectful, and serene environment for families, pilgrimage travelers, and highway visitors:

• Consumption of alcohol, narcotics, and tobacco smoking is strictly prohibited on hotel premises in accordance with Gujarat state laws.
• The hotel management reserves the right to refuse admission or terminate the stay of any person engaging in unlawful, abusive, or disorderly behavior without any refund.

5. Contact Our Privacy & Front Desk Officer